OAG Digital Platform

Terms of Service

Effective from the date of Account registration

These Terms of Service (“Agreement”) are entered into between OAG Aviation Worldwide Limited, registered at 1 Capability Green, Luton, Bedfordshire, LU1 3LU, United Kingdom (“OAG”), and the individual or entity accepting these terms (“Customer”).

By creating an Account, Customer agrees to be bound by this Agreement. Customer may be an individual or a company or other legal entity. Where Customer is registering on behalf of an organisation, Customer represents that they have authority to bind that organisation to this Agreement. If Customer does not have such authority, Customer must not create an Account or use the Platform or Data.

This Agreement is effective from the date Customer creates an Account.

1. Definitions

In this Agreement, the following terms have the meanings set out below:

“Account”means the account Customer creates to access the Platform, associated with a verified email address and credentials.

“Approved AI Service”means a third-party artificial intelligence service or tool that satisfies all of the requirements set out in clause 4.2.

“Customer Content”means any data, information or materials submitted or input by Customer into the AI chat function in the Platform.

“Data”means all aviation data, datasets, analytics, and associated content made available through the Platform by OAG.

“Claim”means any claim, action, proceeding, demand or allegation brought by a third party.

“Free Tier”means the no-charge level of Platform access made available by OAG subject to usage and feature limitations as published in the Platform.

“Platform”means OAG’s digital data platform, including web-based interfaces, APIs, developer tools, and associated services, as updated from time to time.

“Permitted Usage”means Customer’s access to and use of the Platform and Data for Customer’s personal and/or internal business purposes, and commercial use, where applicable, in accordance with the Subscription Plan selected by Customer and the terms of this Agreement.

“Sanctioned Person”means any person that: (a) is named on any list of persons designated as a target of Sanctions maintained by a sanctions authority; (b) is or becomes 50 percent or more owned or controlled, directly or indirectly, by any person described in (a); (c) is acting on behalf of or at the direction of any person described in (a) or (b); or (d) is otherwise a target of Sanctions.

“Sanctions”means any trade, economic or financial sanctions laws, regulations, embargoes or restrictive measures administered, enacted or enforced from time to time by any sanctions authority, including the UK Office of Trade Sanctions Implementation (OTSI), the Office of Financial Sanctions Implementation (OFSI) and HM Treasury, the US Office of Foreign Assets Control (OFAC), the Council of the European Union, the United Nations Security Council, the Monetary Authority of Singapore (MAS) and the Singapore Ministry of Foreign Affairs (MFA).

“Subscription Plan”means the tier of access selected by Customer, as described on OAG’s website and within the Platform.

2. Account Registration

2.1

To access the Platform, Customer must create an Account by providing accurate and complete information. For some subscription levels, Customer will be asked to provide a company name, business address and VAT number or equivalent, if applicable. OAG may verify Customer’s identity at any time and may require additional information as a condition of continued access. Customer is responsible for keeping that information current.

2.2

Each Account is personal to the individual who registered it. Customer must not share Account credentials with any other person or permit any other person to access the Platform using Customer’s Account.

2.3

Customer must keep all Account credentials strictly confidential and must promptly notify OAG if Customer suspects or becomes aware of any unauthorised access to its Account.

3. Platform Access and Subscription Plans

3.1

Licence Grant

Subject to the terms of this Agreement, OAG grants Customer a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform and Data solely for Customer’s personal and/or internal business purposes, in accordance with the Subscription Plan selected by Customer.

3.2

Subscription Plans

OAG makes the Platform available under different Subscription Plans, including a Free Tier. Each plan determines the features and usage entitlements available to Customer and the applicable fees. Current Subscription Plans are described on OAG’s website and within the Platform. OAG may update the features available under any Subscription Plan at any time. OAG will provide existing subscribers with reasonable prior notice (usually at least 30 days) of any reduction in features that would materially affect their current use, or of any increase in fees.

3.3

Enterprise

Customers requiring higher-volume access, custom integrations, customer support, or other bespoke arrangements may contact OAG’s sales team to discuss an enterprise agreement. Enterprise arrangements are governed by a separate written agreement between OAG and Customer and are not subject to this Agreement unless expressly incorporated.

3.4

No Sublicensing or Transfer

The licence granted under this Agreement may not be sublicensed, sold, resold or transferred, without OAG’s prior written consent.

4. Acceptable Use

4.1

Customer agrees to use the Platform and Data only for lawful purposes and in accordance with this Agreement. Customer must not:

use the Platform or Data for any criminal, fraudulent, or unlawful activity;
use the Data, or incorporate the Data into any product or service that is designed, marketed, sold or intended for use, as:
- an end user’s sole method of ICAO GADSS (Global Aeronautical Distress and Safety System) flight-tracking compliance; or
- part of any system, product or service that supports or makes critical or navigation-based decisions for the purposes of flight following, flight tracking or flight dispatch, or that directly impacts the safety, operation or management of a flight;
use the Data within any product or service that is designed, marketed, sold, intended for use by, or for the benefit of a competitor of OAG, and/or identify market trends to leverage against OAG’s business;
remove, alter, or obscure any copyright, trademark, or other proprietary notices from the Platform or Data;
download, extract, scrape, cache or otherwise reproduce all or any part of the Data for placement in a secondary database, for the purpose of creating a database or dataset that substitutes for, or reproduces the substance of, the Data or the Platform, or for supply to third parties;
use any automated system, bot, or similar tool to extract data from the Platform outside of OAG’s authorised API access;
introduce any malicious code or software into the Platform;
interfere with another person’s use of the Platform, or with the security, integrity, or availability of the Platform or its underlying networks;
decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code or underlying logic of the Platform;
attempt to gain unauthorised access to any part of the Platform, its systems, or any associated networks; or
use the Platform in a manner that exceeds the usage limits of Customer’s Subscription Plan, except through additional usage purchased in accordance with clause 5.

Commercial Use

In addition to clause 3.1 and notwithstanding clause 4.1(e), commercial use and the creation of derivative works from Data sourced via the Platform is permitted at each subscription level in line with the limitation specified below, and in conjunction with these Terms of Service and any other legal notices as documented within the Platform, including but not limited to specified caching restrictions.

Data Resale and Manipulation

Customer is prohibited from reselling, transferring, redistributing, lending, leasing, sublicensing or manipulating raw Data accessed via the Platform. This includes, but is not limited to:

Selling or transferring datasets which only contain raw OAG Data.
Manipulating, modifying, or obfuscating any OAG Data in an attempt to materially change the raw, original content and integrity of the Data, or mask the origins of the Data sourced from the Platform.

Unauthorised Data Storage

Customer is prohibited from storing the Data accessed via the Platform in any unsecured environment.

Notwithstanding the above, Customer is entitled to enrich and create derivative data set from the Data for commercial purposes, subject to such enrichment and creation will be done by the Customer by merging the Data with other data sources, adding value to the Data and/or the Data itself must not be the material component of the derivative product.

4.2

Customer may use OAG Data with an AI service only to the extent strictly necessary for the Permitted Usage and only where Customer has a written agreement with the AI provider, including any relevant sub-processors, that: (a) prohibits the use of OAG Data and any inputs or outputs containing OAG Data, for training, fine tuning, testing, and validation; (b) limits retention of OAG Data and any such inputs or outputs to the minimum period strictly necessary to provide the service and enables deletion; (c) prohibits onward disclosure except to sub-processors bound by equivalent written obligations and only as necessary to provide the service; and (d) requires appropriate technical and organisational measures to protect OAG Data. A Customer relying on an AI provider’s standard published enterprise or API terms that meet the substantive requirements of this clause 4.2 is treated as satisfying the written-agreement requirement, and evidence may take the form of identifying the provider and applicable terms. Customer must not upload OAG Data to any AI tool or service that does not meet the requirements of this clause 4.2. Customer must not use OAG Data to train or develop any model. Customer may create embeddings, vector stores or indexes, solely to enable retrieval within an Approved AI Service used exclusively for the Permitted Usage, provided such representations are not shared with third parties and are deleted on termination of this Agreement. Any output that reproduces, materially incorporates or enables reconstruction of OAG Data shall be treated as OAG Data. On OAG’s reasonable request, Customer shall promptly provide reasonable documentary evidence of compliance with this clause 4.2, including the applicable contractual restrictions and retention or deletion settings. Any breach of this clause 4.2 shall be deemed a material breach of this Agreement. For the avoidance of doubt, should Customer wish to use the OAG Data in an AI tool outside of the current terms of this Agreement, Customer should contact OAG to enter into further discussions.

4.3

OAG reserves the right to monitor and audit usage patterns and enforce compliance with the specified usage limits and limitations, for the purpose of analysis, auditing, and improving the Platform and Data. OAG reserves the right to investigate suspected violations of clause 4 and to suspend or terminate Customer’s access if OAG reasonably believes a violation has occurred or is ongoing. OAG will not use Customer Content to train or fine-tune generalised AI models without the customer’s consent; OAG may use inputs and outputs to operate, secure, troubleshoot and improve the Platform, with content de-identified or aggregated where practicable.

5. Fees and Payment

5.1

Fees for paid Subscription Plans are as published on OAG’s website and within the Platform at the time of purchase. OAG may change the prices from time to time and will provide existing subscribers with reasonable prior notice (usually at least 30 days) of any fee increases before they take effect.

5.2

Customer must provide a valid payment method to activate a paid Subscription Plan. Payment is processed at the time of purchase, or at time of top-up and, for subscriptions, at the start of each billing period. All payments are non-refundable except as required by applicable law.

5.3

Paid Subscription Plans renew automatically at the end of each billing period at the then-current rate unless Customer cancels before the renewal date. Customers may manage their Subscription Plan, payment method, and billing preferences directly within the Platform.

5.4

Quoted fees do not include VAT or any other applicable taxes, which will be shown separately at checkout where applicable.

5.5

If Customer fails to pay any amounts due, OAG may suspend Customer’s access to paid features until payment is received. OAG may terminate this Agreement for non-payment following notice (including by email to the address associated with Customer’s Account) and a reasonable opportunity to cure.

5.6

The Customer will notify OAG immediately in writing if the Customer cannot make a payment if the Customer: (i) is named on any list of persons designated as a target of sanctions and maintained by a sanctions authority, such as but not limited to the UK Office of Trade Sanction Implementation (OTSI), US Office of Foreign Assets Control (OFAC), Council of the European Union, United Nations Security Council, Monetary Authority of Singapore (MAS) and Singapore Ministry of Foreign Affairs (MFA); (ii) is or becomes 50 per cent or more owned or controlled (as that term is used in the applicable sanctions and any official guidance associated with the same) by any person described in (i) above; (iii) is acting on behalf or at the direction of any person described in (i) or (ii); or (iv) is otherwise a target of sanctions (“Sanctioned Person”).

6. Intellectual Property

6.1

Ownership and all intellectual property rights in the Platform and Data or any information therein, including but not limited to software, code, documentation, patents, design rights, copyrights, trademarks, trade secrets and proprietary know-how, are and shall remain the sole property of OAG and its licensors. All rights, title, and interest in and to the Platform and Data not expressly granted under this Agreement are reserved by OAG and its licensors.

6.2

Customer shall treat any methodology used to generate or calculate the output, as strictly confidential and shall not disclose it to any third party without OAG’s prior written consent. Customer will not benchmark, reverse-engineer pricing, or publish comparative analyses of the Data without OAG’s prior written consent.

6.3

Customer retains all rights in Customer Content. Customer grants OAG a limited, non-exclusive licence to process Customer Content solely to the extent necessary to provide the Platform and/or Data to Customer.

7. Confidentiality

7.1

Each party may receive or have access to the other party’s confidential or proprietary information (“Confidential Information”). OAG’s Confidential Information includes any non-public technical or business information. Customer’s Confidential Information includes Customer’s business information shared with OAG in connection with this Agreement.

7.2

Each party agrees to: (i) keep the other’s Confidential Information strictly confidential; (ii) use it only as necessary to exercise rights or fulfil obligations under this Agreement; and (iii) apply at least the same degree of care it applies to its own confidential information, and in no event less than reasonable care.

7.3

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available without fault of the receiving party; (b) was rightfully known to the receiving party prior to disclosure; (c) is rightfully disclosed by a third party without restriction; or (d) is required to be disclosed by applicable law or court order, provided the receiving party gives reasonable prior written notice and cooperates to seek confidential treatment.

7.4

Each party acknowledges that a breach of clause 7 may cause irreparable harm for which monetary damages would be an inadequate remedy, and that the non-breaching party shall be entitled to seek injunctive or other equitable relief.

8. Data Protection

8.1

Each party agrees to comply with all applicable data protection laws in connection with its activities under this Agreement, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

8.2

To the extent OAG processes personal data on behalf of the Customer:

(a) in connection with provision of the Platform, the parties agree to the Data Processing Addendum, available on the Platform, on terms consistent with applicable law. As per OAG’s privacy policy, available on OAG’s website, https://www.oag.com/privacy-notice describes how OAG collects and handles personal data; and

(b) in connection with the submission of Customer Content, the Parties agree to the Data Processing Addendum, attached hereto, on terms consistent with applicable laws.

9. Warranties and Disclaimer

9.1

Customer warrants that: (i) it has full authority to enter into this Agreement and perform its obligations; (ii) its use of the Platform and Data will comply with all applicable laws, including Sanctions; and (iii) Customer is entering into this Agreement in the course of its trade, business, craft or profession and acknowledges that the Platform and Data are made available for personal or business use only. To the extent that Customer is nonetheless acting as a consumer, Customer expressly consents to the immediate commencement of the supply of the OAG Data and acknowledges that, once that supply has begun, Customer’s statutory right of withdrawal (cancellation) is lost.

9.2

Customer warrants that Customer: (i) is not a Sanctioned Person; (ii) will not make available the Platform or Data to a Sanctioned Person; and (iii) will not engage in any activities or conduct that could cause OAG to breach Sanctions. Customer undertakes to promptly report to OAG any suspected breach of the foregoing warranties.

9.3

The Platform and Data are provided on an “as is” and “as available” basis. OAG and its licensors disclaim all representations, warranties and conditions, express, implied or statutory, including any warranty of satisfactory quality, merchantability, fitness for a particular purpose, accuracy, or non-infringement, all of which are excluded to the fullest extent permitted by law. OAG does not warrant that the Platform will be uninterrupted or error-free. Customer assumes all risk for any results it obtains by or as a result of using the Platform and Data.

10. Limitation of Liability

10.1

To the maximum extent permitted by applicable law, in no event will OAG or its licensors be liable to Customer for any indirect, incidental, special, consequential, punitive, or exemplary damages, including without limitation loss of profits, revenue, data, or business opportunity, arising out of or related to this Agreement or Customer’s use of or inability to use the Platform or Data, even if OAG has been advised of the possibility of such damages.

10.2

To the maximum extent permitted by applicable law, OAG’s total aggregate liability to paying Customer for all claims arising under or in connection with this Agreement shall not exceed the greater of: (a) the total fees paid by Customer to OAG in the twelve months preceding the claim; or (b) one hundred pounds sterling (£100). This clause 10.2 applies only in respect of Data for which fees are payable.

10.3

For non-paying Customers. Where OAG provides any Data on a free, trial, evaluation, beta or other non-charge basis (a “Non-Paying Customer”), the Data is provided as per clause 9.3. To the maximum extent permitted by applicable law, OAG shall have no liability of any kind to a Non-Paying Customer (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) for any loss or damage arising out of or in connection with the Data, and the Non-Paying Customer’s sole and exclusive remedy is to cease using it. For the avoidance of doubt, the cap in clause 10.2 does not apply to Non-Paying Customers, whose entitlement is governed exclusively by this clause 10.3.

10.4

Nothing in this Agreement limits or excludes liability of OAG and/or Customer for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) either party’s indemnification or Data Protection obligations; and (d) any other liability that cannot be excluded or limited under applicable law.

11. Indemnification

11.1

Customer agrees to indemnify, defend, and hold harmless OAG, its officers, directors, employees, and licensors from and against any Claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (i) Customer’s use of the Platform or Data in breach of this Agreement; (ii) Customer’s negligence or wilful misconduct in the use of the Platform or Data; (iii) infringement of any third party proprietary rights by a Customer product or website or derivative works in which the Data is incorporated; or (iv) Customer’s violation of any applicable laws or regulations.

11.2

Except as expressly stated elsewhere in the Agreement, OAG shall indemnify, defend and hold Customer harmless from and against any and all liability, damage, loss or expense (including reasonable legal fees and expenses of litigation) incurred by or imposed upon Customer in connection with any Claim to the extent arising out of or related to a Claim for (i) OAG’s breach of applicable laws or regulations or (ii) infringement of any third-party intellectual property rights by Customer’s use of the Platform and Data pursuant to the terms of this Agreement. OAG shall not have any responsibility or liability for any Claim if (a) the use or activity alleged to be infringing is not a Permitted Usage, (b) such Claim results from (1) any modification or development of the Platform and Data by Customer or a third party without OAG’s prior written approval, or (2) Customer’s combination or use of the Platform and Data with software, services or products not provided by OAG under this Agreement, or (c) Customer does not notify OAG of the Claim within 30 days of becoming aware of it.

12. Term and Termination

12.1

Term

This Agreement commences on the date Customer creates an Account and continues until terminated in accordance with this clause 12.

12.2

Termination by Customer

Customer may terminate this Agreement at any time by closing its Account through the Platform. Where Customer is on a paid Subscription Plan, termination takes effect at the end of the then-current billing period unless the terms of that plan state otherwise.

12.3

Termination or Suspension by OAG

OAG may suspend or terminate Customer’s access to the Platform, without liability where:

Customer breaches any material provision of this Agreement and fails to remedy the breach within 14 days of written notice from OAG;
Customer fails to make any payment when due following notice and a reasonable opportunity to cure;
OAG reasonably believes Customer’s use poses a risk to OAG, other customers, or third parties;
Customer becomes a Sanctioned Person or if OAG reasonably believes that the Customer has violated any Sanctions; or
OAG decides to discontinue the Platform or a relevant Subscription Plan, in which case OAG will give reasonable advance notice.

OAG reserves the right to suspend with immediate effect for breaches of clauses 4.1(e)–(j), 4.2 and the Data-resale provisions.

12.4

Effect of Termination

Upon termination: (a) all licences granted under this Agreement cease immediately; (b) Customer must cease all use of the Platform and Data; (c) Customer must promptly delete or destroy all copies of the Data and any derivatives thereof in its possession or control and to the extent possible purge all electronic versions of the same, unless retention is required by law or regulation, and upon OAG’s request confirm in writing that it has done so.

Clauses 4, 6, 7, 8, 9, 10, 11 and 14, together with any payment obligations accrued under clause 5 prior to termination, survive termination of this Agreement.

13. Changes to this Agreement

OAG may update this Agreement from time to time. OAG will notify Customer of material changes by email or through the Platform with reasonable advance notice before those changes take effect. Continued use of the Platform after the effective date of any change constitutes Customer’s acceptance of the updated Agreement. If Customer does not agree, Customer may close its Account as described in clause 12.2.

14. General

14.1

Assignment

Customer may not assign or transfer this Agreement or any of its rights or obligations without OAG’s prior written consent, which will not be unreasonably withheld. OAG may assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its business assets. Any purported assignment in violation of this clause 14.1 shall be void.

14.2

Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute arising under or in connection with this Agreement.

14.3

Entire Agreement

This Agreement constitutes the entire agreement between the parties relating to its subject matter and supersedes all prior agreements, representations, and understandings. No modification or waiver of any term shall be effective unless agreed in writing by both parties.

14.4

Severability

If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be severed, and the remainder of the Agreement shall continue in full force and effect.

14.5

No Waiver

Failure by either party to exercise any right under this Agreement shall not constitute a waiver of that right.

14.6

Force Majeure

Neither party shall be liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including without limitation natural disasters, acts of government, labour disputes, or failures of third-party networks or infrastructure.

14.7

Notices

OAG may give notice to Customer by email to the address associated with Customer’s Account or through the Platform. Customer may give written notice to OAG at legal@oag.com. Notices are effective and deemed received when sent by OAG via email/in-Platform to Customer, and when sent by Customer upon confirmed receipt from OAG.

Last updated: 3 September 2026

OAG Aviation Worldwide Limited | 1 Capability Green, Luton, Bedfordshire, LU1 3LU, United Kingdom